AI-native and data-driven architect of high impact
customer experience teams. Over a decade of experience
building, scaling, and leading support organizations
at fast-growing technology companies.
Focus Areas
Building and leading customer support teams from the
ground up. Implementing AI-driven support solutions
and automation workflows. Designing data-informed
strategies for forecasting, quality, and operational
excellence.
Approach
Whether standing up a new support org, consulting
as a fractional CXO, or optimizing an existing
operation at scale — I bring deep expertise
in AI tooling, knowledge management, and support
operations paired with genuine care for customers
and teammates.
BigQueryMixPanelDataDogGraylogGoogle Data StudioLooker
Productivity & Ops
ZapierCodaNotionAirtableRetoolSlackLinearAffinity Suite
experience.log
MODIFIED 2026-02-19 — 4.2K — CHRONOLOGICAL
Head of Customer Support (Director)
2024 — PRESENT
Wingspan
Leading customer support strategy and operations for
a payroll and payments platform. Building and scaling
the support organization with AI-native tooling and
data-driven processes.
Fractional CXO & Consultant
2023 — PRESENT
Silience Group
Providing fractional CX leadership and consulting
to growth-stage companies. Advising on support org
design, AI implementation, knowledge architecture,
and operational strategy.
Head of Customer Support (Director)
2020 — 2023
CoinTracker
Built and led the support organization for a
cryptocurrency tax and portfolio tracking platform.
Scaled operations through hypergrowth, implemented
knowledge-centered support, and managed outsourced
teams.
Product Support
2019 — 2020
Coda.io
Delivered product support for a collaborative
document platform. Partnered with product and
engineering teams on customer feedback loops and
issue resolution workflows.
Support Manager, Enablements & Training
2016 — 2019
Zapier
Managed support enablement and training programs
at the leading automation platform. Designed
onboarding curricula, quality frameworks, and
internal knowledge systems.
Customer Champion
2014 — 2016
Zapier
Frontline support for Zapier's automation platform.
Resolved customer issues across email and chat,
contributed to help documentation, and advocated
for customer needs with product teams.